FAQs

What is Circle Toys about?

Circle Toys is a toy shop that specializes in selling quality second-hand toys.

Circle Toys collects, sorts, checks the quality of and cleans toys that were used before. We sell quality toys at a more affordable price than new.

By purchasing used toys, you contribute to reducing waste and saving CO₂ emissions.

What kinds of toys does Circle Toys accept?

Circle Toys accepts a wide range of toys, including but not limited to:

  • Dolls, action figures, cars, trains, planes, car racing tracks...
  • Outdoor games: Bobbycar, scooters, croquet game, beach set...
  • Building games: Lego, Duplo, Playmobil, Brio...
  • Imaginative and pretend play: kitchen set, doctor set...
  • Musical instruments
  • Board games and puzzles
  • Electronic toys (VTech and similar)

Circle Toys only accepts toys that are in good condition, clean, and safe for children to play with.

Not accepted: soft toys and broken ones.

What do I get in return for giving you my toys?

By giving us your toys, you are contributing to a sustainable future and reducing waste.
For every donation, you will receive a discount code for "Circle Toys". This code can be used on the "Circle Toys" website when purchasing toys.
Furthermore, each donation or purchase made on our platform contributes to a sustainable economy. We invest 3% of our income into sustainable and local projects and foundations in Switzerland.

If I want to sell my toys, can I do it on your platform?

The Circle Toys platform is managed only by the Circle Toys team. We are responsible for listing the toys online. This way we ensure that only products meeting certain quality standards are being listed.

Our objective is to maintain consistency in the quality we propose.

Circle Toys is not a marketplace.

Are your toys clean and safe?

Yes, we meticulously clean and sanitize all toys before listing them for sale. We also inspect all toys to ensure that they are safe for children to play with.

In which containers should I put the toys to give-away?

To give your toys, you can use whatever you want : bags, cardboard...

Please ensure that the toys are securely packed and that the box or container is clearly labeled "Circle Toys Donation."

Just be aware that if you are not at home during the pick up, you will have to put the toys in a sheltered area.

Where do you deliver?

Currently, we deliver to all areas in Switzerland by working with various carriers and the Swiss Post.

For big and heavy toys that will not fit easily in a cardboard box, we offer a pick-up service at our premises to reduce the carbon footprint and keep shipping costs reasonable.

How long does delivery take?

We send your order with Swiss Post, usually within 2–3 working days after you order. You will receive a confirmation email with the tracking number as soon as your parcel is on its way.

Where do you pick up the toys?

Currently Circle Toys is in a pilot phase in the Zürich area. Therefore the pick up service is only available to the city of Zürich. We are working hard to offer this service to other cities soon! Stay informed by following us on instagram and subscribing to our newsletter.

Can I return a toy I bought?

As we sell second-hand toys, returns are not possible in the usual sense. We make an exception if you received the wrong item or if it has a substantial defect.

In that case, email us at info@circle-toys.ch within 14 days of your purchase. We will send you the return details. You will receive a voucher for the price of the toy (shipping excluded). Return shipping costs are at your expense.

You can find all the details in our Refund Policy.

If you have other questions and could not find an answer above, please write to us, we'll be happy to help you!